Refund policy

At Brayden & Weston, your satisfaction is our priority. If your purchase doesn't meet your expectations, we’re here to help with a smooth and straightforward 14-day return policy.

14-DAY RETURN POLICY

You have 14 days from the date you receive your order to request a return. Please review our full policy before initiating a return or exchange.

If you need to return an item for any reason, just let us know within 14 days of receiving your order. Don’t forget to include the order number to help us speed up the process. We want your shopping experience with us to be worry-free, and our return policy is just one of the ways we ensure your satisfaction.

RETURN INSTRUCTIONS

Return notification: To initiate a return, please contact our customer service at info@braydenandweston.com with your order number and a detailed reason for return.

Return Authorization: After reviewing your return request, we will provide you with detailed instructions to initiate the return.

Packaging and shipping

Pack the item securely in its original packaging with all tags and labels attached. Please include the Return Authorization Form along with any required supporting documents or images. The customer is responsible for covering the cost of the return shipping label.

RETURN ADDRESS

116 East Darlene Drive, Pharr, Texas, 78577, United States

HOW CAN CUSTOMERS GET A RETURN LABEL

Customers are responsible for obtaining their own return label from their local carrier and must provide a valid tracking number once the item has been shipped back.

RESTOCKING FEE

No restocking fee.

RETURN SHIPPING COST

Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If any item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

PROCESSING YOUR REFUND

Inspection & Approval

Once we receive your return, we’ll conduct a quality check to confirm that it meets our return guidelines.

Issuing the Refund

Upon approval, we’ll process your refund. Depending on your financial institution, the amount will typically reflect in your account within 6-7 business days.

EXCHANGES

If you change your mind, you can return the undamaged and unused product within 14 days. Make sure it is in its original packaging.

REFUNDS

After we receive and inspect your return, we’ll automatically refund the purchase amount to your original payment method. Just keep in mind that it may take up to 7 days for your bank or credit card company to process the refund.

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